House Rules

HOUSE RULES
Cancellation, Rescheduling and Lateness Policy

Stuff happens. Kids get sick. You get sick. A cold sore suddenly appears. The trains break down or your business call goes way over. I get it. Stuff happens to me too. So let's have a mutual agreement. If it is absolutely necessary, we will reschedule. I have complete autonomy to choose who I book and welcome into my home and will refuse service if I feel taken advantage of or there is a pattern of cancellations. Please respect my time and schedule and I will do the same for you. A $50.00 “no show” fee will be required if you do not show up or are more than 15 minutes late to your appointment.

PUNCTUALITY – Please be on time. Don't come early and please don't come 15 minutes past your appointment time or you will lose your spot unless we’ve spoken. 

RESCHEDULING AND CANCELING – These are not the same thing. If you wish to cancel or reschedule, please let me know ASAP that you cannot come to your appointment by TEXTING me at 917-697-9424. I require 24 hour notice, barring truly unforeseen circumstances. 

BEING SICK = RESCHEDULING – If either of us is getting sick, has been sick or is sick, we cannot meet. This is a strict policy and trust me, you do not want an ill woman doing your facial, makeup, or brows, and I do not want whatever you have. So please be self-aware and text me ASAP when you feel yucky. I will do the same. 

REASONS TO RESCHEDULE – Reschedule if you have a positive Covid test, even if you’re asymptomatic, or someone in your inner circle is ill with anything, including Covid, cold, respiratory flu, stomach virus, etc. If you have any of the above, plus an active cold sore on lips or nose, pink eye, poison ivy, rash, or sunburn.

BOTOX! What if you just had some injections? Whether it’s fillers or Botox, please wait 2 weeks for things to settle. Laser, IPL, surgery to the face or neck, please ask your doctor if you can get a facial treatment. And please make sure I know prior to your appointment.

WHEN YOU ARRIVE – Please: 

  • Do not bring food to eat

  • Do not wear heavy perfume 

  • Try to come with a clean face and no makeup

  • Respect my home. Do not enter any rooms other than where your treatment is happening, and the bathroom. Even though my kitchen is open, it’s not open to you.

  • COME BY YOURSELF – Your appointment is for you and you alone. Whether it’s a makeup application, a facial, or brows – no children or guests can accompany you to the appointment.